Navigator & General works within Zurich covering the insurance of pleasure craft, including a variety of boats up to the value of £10 million. What makes the division different from many companies is that the majority of the staff who work with Navigators & General are boating enthusiasts.
By telling the story of the claim through the employees and the customer, it lets the natural passion and empathy shine through.
Using photography used before and during the claim, and mixed in with interview footage, we were able to tell the complete story.
We were also able to bring together the case handler and the customer for the interview, which was the first time they had met face-to-face.
You can also read more about it on our blog.