Most live streams do not go wrong because of one big disaster. They go wrong because of a handful of small things nobody quite got round to. A microphone that was never tested. A slide too busy to read on screen. A WiFi connection that held up perfectly until three hundred people logged on at once!
Unless well planned and thought through, the same live streaming mistakes can come up again and again. None of them are complicated to fix, but all of them are far easier to sort before the day than during it. Here are ten common live streaming mistakes we see most often, and what we do to avoid them when we stream conferences, internal town halls or product launches.
If you take one thing from this list, make it this: poor sound is a bigger problem than poor video. Viewers will forgive a picture that is slightly soft or a camera angle that is not quite right. They will not sit through a speaker they cannot hear.
A room PA system is designed to fill a space, not to feed a stream. We take a clean audio feed straight from the sound desk, mic every speaker individually and make sure audience questions go through a handheld microphone, rather than relying on the speaker to repeat them. A dedicated audio engineer will listen to the stream itself, on headphones, for the whole event.
Nobody has ever stopped a live stream because the picture was a little blurry. Plenty have left because they could not hear.
Lighting that works for a room full of people is rarely enough for a camera. Stage wash lights can leave presenters looking flat, while a bright projector screen behind them can turn them into a silhouette.
A few well-placed lights make a real difference to how professional the stream looks, and to how comfortable it is to watch someone for long periods of time. It is also worth checking the room at the same time of day as the event. Afternoon sun through a window has caught out more than one keynote!
Venue internet is shared with everyone in the building, and it tends to struggle at exactly the moment you need it most: when the room fills up and every delegate is on their phone or opens a laptop.
Whenever possible, we use a wired connection dedicated to the stream, test the upload speed well before the day and have a backup ready, so that there is a failsafe connection that can take over if the main line drops. If a venue cannot guarantee a dedicated line, it is much better to know weeks in advance – than ten minutes before going live so we always account for this in our pre-production stage.
Skipping the rehearsal is one of the most avoidable live streaming mistakes. A thorough run through tests the technology but it also offers an insight to content, timing and pace, and enables the presenter to get comfortable with the room, the cameras and the running order.
Not everyone is a natural presenter. If someone is nervous about speaking, autocue can help enormously. It lets them talk to the camera with confidence, without loosing their place or looking down at their notes. A short practice with autocue beforehand means it feels natural on the day.
A live stream and a recording are not the same thing. If the connection drops for 5 seconds, the stream will show it, and the platform’s own recording may not capture everything cleanly.
We record every camera and the audio separately on site, independently from the stream. Whatever happens online, there is a full quality version of the event ready to edit afterwards. It is a small cost compared to explaining to a keynote speaker that their session was lost.
Pointing a camera at a projector screen is one of the quickest ways to lose an online audience. The image is often washed out, the text is too small, and viewers miss the detail the speaker is talking about.
The better approach is to take the slides as a direct feed from the presentation laptop, so they appear crisp and full screen in the stream. It also helps to give speakers a few simple guidelines beforehand: larger fonts, fewer words and nothing that relies on a tiny chart to make its point.
Every streamed event has two audiences: the people in the room and the people watching from their desks. It is easy to plan everything around the room and leave remote viewers feeling as though they are peering in through a window.
Engage your online audience and bring them into the event properly. Live polls and Q&A tools such as Slido work well, particularly with a QR code on screen so viewers can join in from their phone in seconds. A host who reads out online questions alongside those from the room makes everyone feel part of the same conversation.
Audiences’ attention span when viewing online are short. Someone watching from their desk has emails, messages and a to do list competing with your speaker, and a static shot of a lectern for three hours will not hold them.
Think of the stream as a programme rather than a recording. Short videos between sessions, a quick poll, a sponsor film or a glimpse behind the scenes all give viewers a change of scenery. Multiple camera angles help too, so the picture moves with the conversation instead of sitting still.
A live stream has no edit button. Something spoken to fifty colleagues in a closed room feels very different once it is broadcast to anyone with the link and possibly recorded and shared for years.
Brief your speakers before the day. Avoid sharing commercially sensitive plans, unannounced products or client case studies that have not been approved for public use. If part of a session needs to stay private, agree it in advance so we can pause the stream or switch to a holding slide at the right moment.
Death by PowerPoint is real, and it does not improve on playback. Very few people will sit through a full day’s recording afterwards, however good the content was.
Often the most useful thing an event produces is an edited version: a short edit of the strongest moments rather than seven hours of everything. Tech companies do this well with product launches. You can watch the whole event, or a one-minute recap of what matters. The same approach works for conferences, turning a single day of filming into highlight films, social clips and training material.
Avoiding these common live streaming mistakes starts with preparation. Get the basics right before the day and you can focus on the event itself, knowing the people watching online are getting the same experience as those in the room.
Every good live stream starts with a conversation, ideally before the venue is booked. Whether it is a conference, an internal town hall or a product launch, in our studio or on location, we would be happy to talk it through with you.
Every successful video starts with a conversation.
Tell us what you’re trying to achieve, and we’ll help you shape the right approach.